Customer Service Supervisor

Do you have experience of delivering outstanding customer service, if the answer is *YES* we want to hear from you. This is a fantastic opportunity to join our *“best in class”*, busy Kilmarnock head office.

As well as a competitive salary, we offer free parking, 28 days paid holiday (including bank holidays) and our company pension scheme.

So why not take the leap and apply to join our incredible business FuseBox.

*About FuseBox*

Established in 2017, FuseBox is a fast\-growing UK circuit protection company with an ambition to become number one in the UK market. Through a commitment to quality and developing easy to install products, the group has developed the market leading FuseBox brand, which is recognised for both its innovation and reliability. FuseBox was recently acquired by the LED Group, which provides huge opportunity for the business to continue its impressive growth trajectory.

*About LED Group*

A family business established in Dublin in 1984, the LED Group is an international lighting company with a vision to be our customers most trusted LED lighting brand. We are the largest Irish lighting company in the world with a long and proud tradition of commercial success and extensive customer relationships across Ireland, the UK, Europe, UAE and Australasia. We have been winners in the Deloitte Best Managed Companies awards for the last 7 years.

Trading under the brand name ROBUS, The Group is headquartered in Dublin at our 100,000 sq. ft. head office and distribution centre. We also have distribution and offices in the UK, Australia and China, servicing over to 3,000 stockists and tens of thousands of installers. We employ more than 500 talented people around the world, working with us to grow our business.

*Job Overview*

We are looking for an enthusiastic and experienced Customer Service Supervisor to support the Team Manager in overseeing daily operations and guiding a high\-performing customer service team. This role is key to ensuring excellent service delivery while fostering a positive and collaborative working environment for both customers and employees.

The ideal candidate will bring strong leadership skills, analytical capability, and experience in customer service operations.

*What you will do*

• Support the Team Manager and assume management duties in their absence;


• Monitor service performance and analyse customer feedback to identify improvement opportunities;


• Provide ongoing coaching and development to team members;


• Assist with recruitment, onboarding, and performance management to build and maintain a strong team;


• Handle incoming and outbound calls and resolve escalated or complex customer enquiries in a timely and professional manner;


• Accurately input sales orders into SAP, process amendments as required, and respond to customer emails.


• Any other duties as reasonably required

• Demonstrated experience in a customer service supervisory or management role;


• Strong analytical skills, with the ability to interpret data and recommend improvements;


• Excellent communication and interpersonal skills with a strong customer focus;


• Proven ability to lead, motivate, and develop teams;


• Understanding of B2B sales processes and customer relationship management;


• Experience with SAP systems and order entry processes (desirable).

• Proactive, with the ability to take initiative and manage responsibilities independently;


• Passionate about helping customers and resolving complex queries;


• Experienced in working within a fast\-paced customer service environment;


• Confident, resilient and love to be challenged;


• Experienced in working towards and consistently achieving KPI’s;


• A detail\-oriented person who thrives on accuracy and precision;


• Highly organised with strong problem\-solving skills and attention to detail.

Benefits:

• Company pension


• Free parking


• On\-site parking

• Kilmarnock KA1 2NN: reliably commute or plan to relocate before starting work (preferred)

• Supervising: 1 year (required)


• Customer service: 2 years (required)

This listing is from indeed. View original listing ↗