Customer Service Representative

Customer Service \& Travel Coordinator

Company: Onward Travel Solutions Ltd

Location: Cheddar, Somerset (Office\-Based)

Salary: 21\+ years: £13\.00 per hour \| 18–20 years: £11\.00 per hour Job Type: Full\-Time, Permanent

Hours: 37\.5 hours per week (On a rota including alternate weekends)

The Opportunity

Are you a confident communicator looking for a fast\-paced role with great team spirit? Onward Travel Solutions Ltd is expanding its busy operations team in Cheddar.

We specialize in coordinating premium airport transfers and travel logistics for a diverse range of business and leisure clients. We are looking for enthusiastic individuals to join our close\-knit office team. No previous travel industry experience is required—full training and continuous support are provided from day one to help you succeed.

The Role

As a Customer Service Representive, you will be the heartbeat of our daily operations, managing logistics and delivering world\-class customer service across multiple digital platforms.

Key Responsibilities:

• Booking \& Logistics: Handle incoming and outgoing telephone calls to book, coordinate, and confirm airport transfers efficiently.


• Multi\-Channel Support: Assist a diverse portfolio of leisure and corporate clients via telephone, professional emails, and online live chat.


• Problem Solving: Think on your feet to resolve scheduling changes, flight delays, or logistics queries professionally.


• System Operations: Utilize our bespoke in\-house software to log bookings, update itineraries, and send out client confirmations.


• Team Collaboration: Work closely within a supportive, small team environment to ensure seamless operations during peak travel windows.

• Communication: Excellent verbal and written communication skills with a polite and professional telephone manner.


• Tech\-Savvy: Comfortable learning bespoke computer software and managing live chat systems simultaneously.


• Attributes: A positive attitude, strong attention to detail, and a natural ability to solve problems under pressure.


• Flexibility: Able to work a full\-time 37\.5\-hour weekly rota that includes working alternate weekends.


• Location: Based within a reliable commuting distance of our Cheddar office.

• Structured Pay Rates: Fully transparent hourly wages based on age (£13\.00/hr for ages 21\+ and £11\.00/hr for ages 18–20\).


• Guaranteed Hours: A stable, permanent contract with 37\.5 hours guaranteed every week.


• Full Training: Comprehensive side\-by\-side training to get you completely comfortable with our systems and client base.


• Environment: A friendly, dynamic, and collaborative small\-team office environment.

Pay: From £13\.00 per hour

Benefits:

• On\-site parking

• United Kingdom (required)

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