Customer Service Representative

Customer Service Representative

Do you have a passion for customer care?

We are a fast\-growing online webshop based in Eindhoven, specializing in Korean skincare and makeup products. We are currently looking for an English\-speaking (French and/or Dutch is a plus) customer care representative to join our team and help us deliver an outstanding experience to our customers.

Responsibilities:

• Support is only provided via email and chat (no phone calls)


• Providing excellent customer service to customers through various channels, including email, live chat, and social media.


• Addressing customer inquiries, resolving issues, and ensuring customer satisfaction.


• Managing and processing customer orders and returns.


• Collaborating with other departments to ensure a seamless customer experience.


• Keeping up to date with product knowledge and staying informed about the latest trends in skincare and cosmetics.

• Fluency in English (written and spoken); French and/or Dutch is optional.


• Prior customer service experience or education in this field.


• Strong communication and interpersonal skills.


• Open to working Saturday shifts.


• Able to commute to work in Eindhoven.


• Problem\-solving abilities and a customer\-centric mindset.


• Familiarity with skincare and cosmetics is a plus.

• A dynamic and challenging role within a close team.


• A positive working atmosphere with a young and international team.


• Opportunities for growth and development.


• Competitive salary.


• Employee discount on all our products.


• Access to our private gym.


• Christmas package.


• Pension scheme.


• Travel allowance.

Job Type: Full\-time

Pay: €2\.550,00 \- €3\.100,00 per month

Application Question(s):

• What languages do you have professional proficiency in (reading and writing)?

• customer service: 1 year (Preferred)

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