Customer Service Representative - Dutch - Porto

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries


• Sell products tailored to customer needs


• Cross\-sell and upsell products and associated products


• Provide customer support for post\-booking and booking management


• Support travel agents with bookings and ensure smooth booking management


• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

• Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)


• Previous experience in customer service or sales, preferably in the travel or online booking industry


• Strong communication skills with the ability to engage and build rapport over the phone


• Ability to manage multiple inquiries and provide accurate information efficiently


• Experience in upselling and cross\-selling products or services


• Customer\-focused mindset with a commitment to delivering high\-quality service


• Proficiency in booking systems or travel management tools will be considered as an advantage


• Strong attention to detail and problem\-solving mindset


• Ability to effectively communicate, both written and verbally


• Ability to multitask in fast paced environment


• Working schedule: shift rotation, Monday to Friday: 7:30AM\-5PM.

• Opportunity to work with a leading global travel \& tourism brand


• Competitive salary with performance\-based incentives


• Professional growth opportunities within the BPO industry


• Collaborative and supportive work environment


• Access to exclusive travel perks and discounts


• And many more!

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