Customer Service Representative

Customer Service Representative

Join Our Team!

Are you passionate about delivering great customer service and enjoy solving problems? We're looking for a friendly, organised and proactive Customer Service Representative to join our team at Robust UK.

As one of the UK's leading bespoke steel door manufacturers, Robust is part of the global Novoferm and Sanwa Group. Based at our modern manufacturing facility in Newcastle\-under\-Lyme, we're continuing to grow and are looking for someone who enjoys working with people and making a difference.

What You'll Be Doing

As a key point of contact for our customers, you'll help ensure they receive a positive and professional experience.

• Responding to customer enquiries via phone and email.


• Resolving customer queries and complaints efficiently and professionally.


• Maintaining accurate customer records and account information.


• Working closely with our Sales, Production and Logistics teams to ensure customer needs are met.


• Identifying opportunities to improve processes and the overall customer experience.


• Providing customers with accurate updates on orders, deliveries and lead times.


• Investigating order discrepancies and delivery issues, ensuring they are resolved promptly.


• Building and maintaining positive relationships with customers, ensuring they feel supported throughout their experience.

• Previous experience in a customer service or customer\-facing role.


• Strong communication skills, both written and verbal.


• A positive, proactive approach to problem\-solving.


• Good attention to detail and organisational skills.


• Confidence using Microsoft Office and customer service systems.


• Experience within manufacturing or a similar industry would be beneficial, but isn't essential.

If you enjoy helping customers, working as part of a team and want to be part of a growing business, we'd love to hear from you.

At Robust, we welcome applications from people of all backgrounds and experiences. If you need any reasonable adjustments during the recruitment process, please let us know.

Apply today and take the next step in your career with Robust!

Pay: £28,000\.00\-£32,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• On\-site parking


• Referral programme


• Sick pay

This listing is from Indeed. View original listing ↗