Customer Service

Customer Service Advisor (Temp to Perm)

Location: Near A55 Junction 26 (Chester / Wrexham accessible)

Full time Salary: £24,785

Contract: Temporary to Permanent

Benefits: Modern office, onsite parking, collaberative team environment

The Role

We are recruiting for a Customer Service Advisor to join a busy and supportive head office team.

You’ll act as the first point of contact for customers, providing advice, resolving queries, and ensuring a high-quality customer experience across multiple channels.

You’ll handle queries via:

• Phone (inbound & outbound)


• Email


• Live chat


• Post

• Deliver excellent customer service across all communication channels


• Take ownership of customer queries from start to resolution


• Provide advice and guidance based on customer needs


• Reschedule services and manage customer accounts


• Identify and upsell additional services where appropriate


• Handle complaints professionally and efficiently


• Onboard new customers and arrange initial services


• Maintain accurate and detailed customer records


• Work towards individual and team KPIs


• Ensure compliance with company policies and GDPR

• Previous customer service experience


• Strong communication and problem-solving skills


• Ability to prioritise and manage workload effectively


• Confident handling complaints with empathy and professionalism


• Sales or upselling experience is advantageous


• Strong attention to detail


• A positive, team-focused attitude

• Salary of £24,785


• Temp to perm opportunity with long-term progression


• Modern office environment


• Onsite parking


• Supportive and collaborative team culture

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