Customer Service Operator

Jackson Hogg is delighted to be partnering with a growing organisation in Durham on the appointment of a Customer Service Account Operator. This is an excellent opportunity to join a customer-focused team, taking ownership of key accounts and building strong, long-term client relationships.

This role is ideal for someone who enjoys working closely with clients, managing expectations, and ensuring a consistently high level of service delivery.

Key Responsibilities • Act as the main point of contact for assigned customer accounts

• Build and maintain strong relationships with key stakeholders


• Manage day-to-day account activity, ensuring service delivery meets expectations


• Coordinate with internal teams to ensure timely and accurate service provision


• Monitor account performance and identify potential issues early


• Handle and resolve customer queries, taking full ownership through to resolution


• Support account growth through identifying opportunities to enhance services


• Maintain accurate records and provide regular reporting on account activity

About You • Previous experience in a customer service or account management role

• Strong communication skills with the ability to build relationships at all levels


• Highly organised with strong attention to detail


• Proactive and solutions-focused approach


• Confident managing multiple accounts and priorities

Offering • Salary of £28,000–£32,000

• Office-based role in Durham


• Opportunity to join a growing and supportive business

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