Customer Service Manager

More about the role

From a Bradford market stall to nationwide stores and home delivery, customers have always been at the heart of everything we do. As a Customer Service Manager, you’ll lead by example every shift, empowering your team to deliver outstanding service that makes our local shoppers feel properly looked after.

Reporting directly to the Store Manager, you’ll bring a proactive approach to managing store\-wide service routines. You'll coach colleagues, listen to customer feedback, and build strong working relationships across all store departments to keep our checkout and service areas running smoothly.

In this role, you’ll be on hand to:

• Put customers first: Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.


• Lead and support your team: Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.


• Drive performance and availability: Work alongside other store managers to lead a supportive, performance\-driven department, guiding colleagues to work with purpose against all sales and service targets.


• Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.

More about our perks

• Generous holiday entitlement


• Discretionary bonus scheme


• 15% discount in our supermarkets and convenience stores from the day you join us


• Additional 10% discount card for a friend or family member


• Genuine career progression and development opportunities \- read more about our Leadership School here


• Subsidised in\-store cafe or shop floor ranges


• Free parking


• Competitive pension and life assurance


• Healthcare / Wellbeing benefits including Aviva Digital GP


• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more


• Optional payroll charity donations


• A range of family\-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether your background is in retail, hospitality, leisure, or travel, if you have a real passion for exceptional customer service and bringing out the best in people, we'd love to hear from you.

You'll be the kind of person who:

• Leads and steps up with confidence: Has proven experience managing a team in a fast\-paced environment, taking a proactive leadership role within the store.


• Builds strong, supportive teams: Communicates naturally, shares best practices, and builds great working relationships across all store areas.


• Listens and adapts: Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed.


• Keeps a firm grip on the basics: Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market\-leading product availability.

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e\-mailing resourcing@morrisonsplc.co.uk.

• 1

Find an opportunity that's right for you

Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.

• 2

Online Assessment (Customer Assistant roles)

After your application, we might send you an e\-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10\-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores \- think customer first.

• 3

Let's find out more

For some of our stores and site roles, if you've been successful with your application we might just e\-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!

• 4

Interview

Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).

• 5

Final Stage

With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.

• 6

Decision

Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e\-mail.

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