Customer Service Manager

About The Splash Lab

We are a team of passionate, design focused individuals who believe strongly that everything can be done simpler, faster and with more agility through design thinking and constant application of the 80/20 rule. Although well established with a global network of offices, showrooms and dealers, our culture is one of startups, to harness the best talent and create results that stand out in our generally slow\-moving industry. Our company goal is to be the Specifiers first choice for commercial washrooms.

Requirements:

· Invoiced revenue and project delivery performance

· Lead the Customer Service team

· Own the customer journey from enquiry to project completion

· Manage and coordinate all Solution Design requests prior to order

· Track project pipeline, milestones and customer deliverables

· Coordinate Sales, Product, Operations and Supply Chain activities

· Manage customer communication, approval and expectation throughout each project

· Oversee commercial order execution and delivery planning

· Lead after\-sales support, warranty and returns

· Drive continuous improvement across project delivery processes

· Ensuring any deal remains commercially viable

We’re looking for a detailed\-oriented yet fast worker who:

· A natural leader who enjoys developing and supporting a high\-performing team

· Highly organised with excellent planning and prioritisation skills

· Customer\-focused with outstanding communication and relationship management abilities

· Proactive, decisive and able to solve problems quickly

· Calm under pressure and capable of managing multiple projects simultaneously

· Commercially aware with a strong ownership mentality

· Able to coordinate cross\-functional teams to deliver successful project outcomes

· Driven to provide an exceptional customer experience and continuously improve processes

Skillsets / experience required:

• MS 365 (non\-negotiable)


• Sage 50 experience (strongly preferred)


• Excellent communication and organizational skills


• Strong ownership mentality and adaptability

Benefits:

• Free parking


• On\-site parking

This listing is from Indeed. View original listing ↗