Customer Service Manager

Customer Service Team Leader

• Annual Salary: From £30,000


• Location: Preston


• Job Type: Permanent, Full-time

Reed are on the hunt for a Customer Service Team Leader who will play a pivotal role in overseeing customer communications across all channels. This position offers the chance to not only lead a team but also drive improvements in service delivery within a dynamic environment.

Day-to-day of the role:

• Take ownership of customer service standards across various platforms.


• Manage customer messaging, ensuring responses are timely, accurate, and professional, meeting each platform’s specific requirements.


• Handle enquiries, complaints, and escalations, ensuring all issues are resolved efficiently.


• Coordinate team workloads, providing practical guidance and constructive feedback to team members.


• Monitor service targets and implement measures to enhance quality, efficiency, and customer satisfaction.


• Identify and address recurring problems by collaborating with internal teams to improve processes and response strategies.

Required Skills & Qualifications:

• Proven experience in customer service.


• Strong leadership skills with the ability to manage, motivate, and lead a team effectively.


• Excellent written communication skills with a knack for handling challenging conversations constructively.


• Ability to work under pressure, organise effectively, and balance competing priorities.


• Experience in developing and implementing service improvement initiatives.

Benefits:

• Competitive starting salary with a performance-related review after three months.


• Employee discount on products.


• 28 days annual leave.


• On-site parking available.

To apply for this Customer Service Team Leader position, please submit your CV to

This listing is from Reed. View original listing ↗