Customer Service Executive
Are you an experienced Customer Service professional with a strong background in order processing and administration?
Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key?
Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham.
This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.
Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle.
DAY TO DAY
- Processing customer orders accurately and efficiently from receipt through to completion.
- Acting as the first point of contact for customer enquiries via telephone and email.
- Providing customers with updates regarding new and repeat orders, lead times, and deliveries.
- Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment.
- Managing customer records and maintaining accurate information within internal systems.
- Raising order for new parts and update product list.
- Resolving customer queries and investigating any order-related issues.
- Monitoring order progress and proactively communicating updates to customers.
- Supporting the wider team with administrative duties as required.
- Previous customer service experience within an office-based environment.
- Proven experience in order processing, sales administration, or customer order management.
- Strong attention to detail and a high level of accuracy.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient IT skills, including Microsoft Office and CRM/ERP systems.
- A proactive individual, with strong problem-solving and conflict resolution skills.
- Experience within an engineering, manufacturing, or technical environment would be advantageous but is not essential.
- Opportunity to join a global engineering and manufacturing business with an excellent reputation.
- Monday to Thursday 8:00am–4:30pm and an early finish every Friday at 2:00pm.
- Free onsite parking.
- Supportive and collaborative team environment.
- Long-term career opportunities within a growing international organisation.
- Comprehensive training and ongoing development opportunities.
Apply today with Juice Recruitment to find out more.
INDO
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