Customer Service Co-ordinator

Job Overview
We are seeking a friendly, organised and customer focused Customer Service Coordinator to support both trade and retail customers. This role acts as a bridge between customers and internal teams, coordinating requests and ensuring timely service delivery.

Key Responsibilities:

Customer Support

· Provide a high standard of customer service to all third parties ensuring that they uphold standards commensurate with a luxury brand.

· Respond promptly to customer enquiries via phone, email, in a timely and professional manner.

· Communicate with each customer to ensure order information is correct

· Contact customers to book in deliveries

· Communicate with Business Development Managers regarding orders and deliveries

· Liaise with Operations Manager regarding updates on fabrication and update customers accordingly.

· Upload pre delivery emails with packing photos onto CRM

· Housekeeping of Internal Warehouse Management system.

· Maintain and update customer records with accurate information including pre delivery emails and packing photos on CRM system.

· Effective and handling of customer complaints, working with the team to resolve within a given timeframe.

· Coordinate with internal departments (Sales, logistics, purchasing, finance to resolve issues

· Ensure compliance with company policies and service standards

· Identify recurring issues and suggest improvements to processes.

· To brief sales personnel on any complaints, delays or customer information which may be of importance, or relevant to the client relationship.

· Preparing monthly customer service reports.

Skills and Qualifications:

Previous experience in customer service, sales support or administration.

Clear and concise communication skills

Excellent organisational and multitasking abilities

Problem\-solving mindset with attention to detail.

Ability to work under pressure and prioritise workload

Ability to work in a team and independently.

Demonstrate good numeracy skills

Enjoy interacting with people on a regular basis

Values:

Flexibility of approach

Polite and courteous at all times

Professional

Pay: £32,000\.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company pension


• Employee discount


• Health \& wellbeing programme


• On\-site parking


• Private medical insurance


• Sick pay

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