Customer Service Co-ordinator FTC
At VCT Europe we are well\-known for our market\-leading premium wines from the Americas. Home to the world famous Casillero del Diablo, the innovative Cono Sur winery and Trivento, Argentina's top wine brand in the UK, VCT Europe supply high quality, inspirational wine brands. VCT Europe is a wholly\-owned subsidiary of Concha y Toro, Latin America's biggest wine company, and one of the world's leading wine producers.
Job Overview
We’re looking for a detail\-driven Customer Service Coordinator for 6\-12 months with strong SAP experience and volume order processing to join our team. In this role, you’ll sit at the heart of our supply chain—owning order management end\-to\-end, solving challenges proactively, and ensuring our customers receive a seamless, high\-quality service experience every time.
What you will be doing?
- End\-to\-end order management with a focus on accuracy and deadlines
- Proactively managing stock issues, delays, and customer communications
- Resolving queries and supply chain issues through to completion
- Working closely with logistics, planning, finance and commercial teams
- Maintaining customer data, processing returns, and supporting KPI reporting
- SAP experience (essential)
- Customer service experience (B2B)
- Experienced in order processing (essential)
- Strong attention to detail and organisation skills
- Excellent communication skills
- Ability to prioritise and work under pressure
- Supply chain or FMCG experience advantageous
- Hybrid working (minimum 2 days office\-based)
- Collaborative, fast\-paced environment
- Opportunity to build supply chain expertise
- 25 days holiday \+ bank holidays
- Discounted wine
Pay: £30,000\.00\-£33,000\.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On\-site parking
- United Kingdom (required)
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