Customer Service Booking Administrator

We are hiring for a Customer Service Booking Administrator on behalf of a Logistics company.

This role is full-time, offering a competitive salary and benefits package, fully office based, working hours of 8.30 am – 5.30 pm. This is an initial 12 month FTC.

Main responsibility – Key account (one customer) rating, rate checking, and invoicing

• Rating all jobs in screen making sure they have any ancillaries that are needed.


• Checking weekly RCNs for any queries.


• Checking wasted charges.


• Resolve any queries.


• Weekly invoicing making sure nothing outstanding.


• Review and send credits.


• Rate screen maintenance.


• Oversee mailbox.

• Monitor mailbox and make sure everything is replied to / actioned in a timely manner.


• Participate in next day administration tasks in a timely manner – pin checking, call overs, chasing any missing info.


• Participate in all day-to-day administration activities including, actioning emails, speaking to customers, distributing emails to correct people.


• Assist with effective liaison, support and assistance between CS department and customers / rest of company.


• Participate in basic administration jobs such as answering telephone calls, data input & arranging meetings.


• Liaise with support teams to solve any IT or system issues that affect your team.


• Holiday cover as needed.

• Driving license and own transport due to office location.


• Strong IT skills - knowledge in Microsoft Office & Excel.


• Be willing to learn new software.


• Excellent written and verbal communication skills.


• Good punctuation and attendance.

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