Customer Service And Complaints Administrator

Customer Service / Complaints Administrator

East Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.

If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.

The Role

• Act as a first point of contact for customer queries via phone and email


• Handle complaints and resolve issues in a professional, solutions-focused way


• Build strong relationships with customers and deliver excellent service


• Support with troubleshooting and resolving service-related queries


• Assist with basic credit control and accounts-related tasks


• Liaise with internal teams and external suppliers where needed


• Process customer orders accurately and efficiently


• Support onboarding of new clients


• Maintain up-to-date and accurate customer records

What We’re Looking For

• Experience in customer service and administration


• Strong communication skills and confident telephone manner


• Experience handling complaints and objection handling


• Highly organised with strong attention to detail


• Confident IT skills (MS Office and internal systems)


• Able to work independently and as part of a team

What’s on Offer

• £28,000 – £32,000 salary


• Medical cover


• Birthday off


• 28 days holiday (including bank holidays)


• Supportive, collaborative working environment


• Opportunity to develop within a growing business


• 35 hour working week with an early finish Friday!

If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you.

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