Customer Service and Administration Representative - Part time
\*\*Successful applicants will be invited to an interview via Microsoft Teams or Face to Face, Date: TBC\*\*
Customer Service and Administration Representative
Hammond Professional Indemnity Consultants Limited – Ashton\-Under\-Lyne
This is an excellent opportunity for someone with strong administrative or customer service experience to gain valuable exposure within the insurance sector.
Job Overview:
The successful candidate will support the business with administrative tasks and provide high\-quality service to our established client base. You’ll handle client queries efficiently and professionally, ensuring a smooth experience from start to finish.
Key Responsibilities:
- Provide first\-line telephone support to clients
- Prioritise and manage new enquiries within strict service level agreements
- Handle policy renewals and mid\-term adjustments
- Carry out post\-completion administrative duties
- Process payments and manage invoicing
- Work collaboratively with the team to maintain high service standards
- Previous experience in customer service or administration (insurance experience preferred but not essential)
- Clear and professional telephone manner
- Ability to understand and explain policy details confidently
- Strong organisational skills with the ability to multitask
- Proficiency in Microsoft Office
- GCSEs in English and Maths (essential)
- A calm, flexible, and team\-oriented approach under pressure
- Hours: Monday to Friday, 11:00 – 14:00 (15 hours per week)
- Salary: Minimum wage
- Location: Office\-based in Ashton\-Under\-Lyne
- Start Date: ASAP
Pay: Up to £12\.71 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Ashton\-Under\-Lyne, Greater Manchester: reliably commute or plan to relocate before starting work (required)
- GCSE or equivalent (required)
- customer service: 1 year (required)
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