Customer Service and Admin Support Coordinator

Permanent, full-time | 100% office-based

Join a successful and growing online retailer where outstanding customer service and efficient administration sit at the heart of everything we do.

We are looking for a reliable, customer focused individual to provide first class support to our customers and keep our day to day operations running smoothly. Working as part of a small, supportive team, you will also need to be comfortable working independently, taking ownership of your workload and using your initiative to keep things moving.

Key Responsibilities • Deliver exceptional customer service by responding promptly and professionally to enquiries by phone and email

• Provide clear order and delivery updates, keeping customers informed and reassured throughout their journey


• Process and manage customer orders with accuracy and attention to detail


• Maintain precise customer and order records to support smooth operations


• Resolve customer issues quickly, calmly and professionally


• Liaise with suppliers and logistics partners to ensure seamless order fulfilment


• Carry out general administrative duties that support the wider e-commerce team


• Work independently on a daily basis while collaborating closely within a small team


• Contribute to the efficient day-to-day running of a busy customer-focused operation

About You • Previous experience in customer service, administration, sales support or operations

• Excellent written and verbal communication skills with a genuine desire to help people


• Strong organisational skills and a keen eye for detail


• Confident using business systems and Microsoft Office


• Positive, proactive and able to prioritise in a fast paced environment


• Comfortable working independently and taking ownership of tasks


• Able to thrive as part of a small, close-knit team


• A customer-first attitude and a calm, professional manner

What’s On Offer • Competitive salary plus bonus

• Friendly, supportive small team in a growing e-commerce business


• Varied role that combines customer service with meaningful admin support


• Opportunity to work independently while being part of a collaborative team


• Chance to make a real difference to the customer experience every day

If you thrive on helping customers, enjoy well-organised administrative work, and are happy working both independently and as part of a small team, we would love to hear from you.

This listing is from Reed. View original listing ↗