Customer Service Advisor

Customer Service Advisor

Newcastle

We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.

This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.

What You'll Do:

• Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.


• Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.


• Log all enquiries accurately and quickly into the CRM system, maintaining up-to-date and compliant records.


• Qualify leads confidently against set criteria to ensure customers are matched to the right homes.


• Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.


• Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top-notch service every step of the way.


• Make occasional outbound follow-up calls using the applicant database to progress warm leads where appropriate.


• Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence.


• Carry out simple system checks and updates to ensure records remain accurate, tidy and audit-

• A customer-focused person with a passion for delivering outstanding service.


• Exceptional listening skills and a knack for building rapport over the phone.


• Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly.


• A motivated self-starter who thrives in a fast-paced environment and adapts well to change.


• Experience managing a high-volume workload, with excellent time management and organisational skills.


• A team player with a keen eye for detail and strong accuracy in your work.

35 hours per week on an alternating bi-weekly pattern:

Weeks 1 & 3: Monday to Friday: 09:00 - 17:00

Weeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00

What You'll Get in Return:

• A basic salary of £24,000


• A great working culture with like-minded individuals


• A proven career path with opportunities to progress


• A fantastic benefits package

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