Customer Service Advisor
Description
Full Time 0900 \- 1700 \- On site
Join a fast\-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do.
We are looking for a proactive and organised Customer Service \& Transport Coordinator to support customer accounts, transport planning and day\-to\-day operations within a fast\-paced logistics environment.
This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.
Key Responsibilities
Manage customer relationships and handle enquiries via phone and email
Process and manage bookings within the Transport Management System (TMS)
Coordinate transport solutions and source external vehicles/drivers
Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
Support onboarding of new customers and account setup
Maintain accurate operational records and reporting
Ensure compliance with transport regulations and company procedures
Prioritise workload effectively in a busy environment
Skills, Knowledge \& Experience
Experience in customer service, logistics, transport or operations coordination
Strong communication and relationship\-building skills
Professional and confident phone manner
Excellent organisation, multitasking and problem\-solving abilities
Ability to work under pressure and meet deadlines
IT literate with Microsoft Word, Excel and Outlook
Experience with TMS systems or transport operations is advantageous
What we offer...
Career development opportunities
Supportive and fast\-paced working environment
Ongoing training and operational exposure
Company pension
About Speedy Freight
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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