Customer Service Advisor - Social Care
4Recruitment Services
Hammersmith
Contract
GBP 38,961 – 38,961
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Customer Service Advisor – Social Care
Pay: £19.98 per hour
Location: Hammersmith and Fulham
Key Responsibilities;
- To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
- Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments)
- To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
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