Customer Service Advisor/Sales Assistant

The Role

We are an Independent stairlift company, with over 14 years trading history in the lift \& mobility sector.

This is an attractive opportunity for someone who possesses a strong ability to aid us with our continued growth. You will join our existing admin team and be responsible for generating Appointments for our Field Based consultants and general office \& sales duties.

We also have an internal personal training programme, whereby we encourage our team to have career goals such has progression to leadership or management.

Your role will involve calling various new \& existing customers throughout our company’s service area promoting our products and services.

You should be articulate, possess strong communication skills and have an ambition to succeed, with the ability to handle objections and rejection constructively.

A high level of energy is crucial, with a drive to overachieving target, but you should also have an ambitious career attitude with a view to achieving long term career goals, whilst noting we also want a team player who works well in a positive manner with other Team Members.

Minimum Experience Required

• Candidates should have some office admin, customer service and telephone experience training will be provided.

Job Objectives

• To contact all types of businesses \& customers on a daily basis and make appointments


• To ensure all appointments are made following the criteria set out by the company


• To promote stairlift repairs, servicing \& extended warranties.


• To achieve/exceed individual appointment targets set out by the Business Manager


• To provide effective day to day support for field sales consultants and customers


• To achieve/exceed individual KPI targets set out by the Business Manager

Knowledge \& Skills

• Excellent communications skills; verbal and written


• Driven and self\-motivated and persuasive


• Enthusiastic and willingness to learn


• The ability to work under pressure


• Strong team worker


• Computer literate

Training

• Side by Side coaching


• Monthly and Quarterly Feedback sessions


• Product training


• Halton Stairlifts Systems and Product Training


• Ongoing support from our management team

Staff Benefits

• Achievement Bonuses


• Annual salary review


• Optional Extended Leave Scheme

If you are an ambitious, hard\-working individual who is looking for a new challenge, who wants to join a business which will reward your commitment and hard work, then we need to speak to you!

Work remotely

• No

Job Types: Permanent, Full\-time

Salary: £24,500\-£30,000\.00 per year \+ Bonuses

Benefits:

• Free On\-site parking


• Free Company Uniform

Schedule:

• Monday to Sunday


• Saturday \& Sunday Working As Well as (Part of On Call Rota)


• Outside of Hours – On Call Rota Required.

Supplemental pay types:

• Bonus scheme


• Commission pays


• Performance bonus

Work Location: In person \- Widnes, Cheshire

Job Types: Full\-time, Permanent

Pay: £24,500\.00\-£30,000\.00 per year

Benefits:

• On\-site parking

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 2 years (required)


• Sales: 2 years (required)


• Office administration : 2 years (required)

Language:

• English (required)

Work Location: In person

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