Customer Service Advisor (Full Time)
Pay: £24,785 per year
Job description: Customer Service Advisor (Full Time)
- Hours: Monday – Friday 9am\-5pm
- Work Location: In person
OLPRO is a leading outdoor brand known for innovative camping products and exceptional customer care. We are looking for a dedicated and detail\-focused Customer Service Advisor to deal with warranty and general enquiries, ensuring every customer receives a fair, timely, and professional resolution.
Role Overview
This role focuses on handling Customer enquiries through email, live chat and phone enquiries, processing returns, and coordinating repair or replacement decisions. The ideal candidate will be highly organised, customer\-centric, and able to confidently manage product\-related issues while liaising with internal departments such as Operations and Repairs.
Key Responsibilities
- Manage and respond to all customer enquiries, via email, live chat, Phone
- Assess warranty claims, request supporting information, and determine the correct next steps in line with company policy.
- Process returns and warranty cases from initial contact through to resolution.
- Dealing with delivery enquires
- Communicate clearly with customers regarding repair, replacement, or refund outcomes.
- Provide friendly, professional, and timely responses to all customer queries.
- Assist with general customer service tasks when required, including email and product queries.
- Maintain a calm, empathetic approach when dealing with frustrated customers or complex cases.
- Work with Operations, Warehouse, and Repairs teams to confirm product statuses and repair outcomes.
- Experience in customer service, ideally in a product\-based or warranty\-focused environment.
- Strong written and verbal communication skills.
- Excellent organisational ability and attention to detail.
- Ability to handle multiple cases simultaneously in a fast\-paced environment.
- Comfortable working with Customer Management or ticketing systems.
- Problem\-solving mindset with a customer\-first approach.
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On\-site parking
- Private medical insurance
- Worcester WR6 6NJ: reliably commute or plan to relocate before starting work (required)
Pay: £24,785\.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On\-site parking
- Private medical insurance
- Worcester WR6 6NJ: reliably commute or plan to relocate before starting work (required)
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