Customer Service Administrator

We are seeking a highly organised and motivated Customer Service Administrator to join our growing team. This is an excellent opportunity for someone who enjoys working in a fast\-paced environment, providing essential administrative support while helping to ensure the smooth day\-to\-day operation of our transport department.

As a key member of the team, you will act as a central point of coordination, supporting customers, drivers, and internal colleagues while maintaining accurate records and ensuring compliance with company procedures.

Key Responsibilities

• Provide comprehensive administrative support to the transport office.


• Handle incoming telephone calls and email enquiries in a professional and efficient manner.


• Accurately log, update, and maintain transport job records.


• Communicate effectively with customers, drivers, and internal departments.


• Identify and escalate operational issues or irregularities to management.


• Support compliance with company policies, procedures, and relevant legal requirements.


• Maintain accurate documentation and ensure information is updated in a timely manner.

• Previous administration experience, ideally within a transport, logistics, or operational environment.


• Strong working knowledge of Microsoft Office, including Excel, Outlook, and Word.


• Excellent written and verbal communication skills.


• Strong organisational skills with a high level of attention to detail.


• Ability to manage multiple tasks and prioritise workload effectively.


• A proactive approach and willingness to support the wider team.


• Knowledge of routing systems, telematics, or heavy haulage operations would be advantageous but is not essential.

• Customer\-focused with a professional and approachable manner.


• Able to work accurately under pressure and meet deadlines.


• Reliable, adaptable, and self\-motivated.


• Strong problem\-solving skills and attention to detail.


• A positive team player who can build effective working relationships across the business.

What We Offer

• A supportive and friendly working environment.


• Opportunities for training and development.


• The chance to play an important role within a busy and growing operation.


• Competitive salary and benefits package.

Pay: £26,500\.00\-£28,000\.00 per year

Benefits:

• On\-site parking

Work Location: In person

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