Customer Service Administrator

Ready to be at the heart of customer interactions?

We're partnering with a thriving business that's closely linked to the insurance industry as they look to find a reliable Customer Service Administrator. Initially offered on an ongoing temporary basis, this role has been introduced to take the load off the wider team and offer hands-on support. For the right candidate, there's a very real possibility of this role transitioning into a permanent position as the business continues to thrive.

What’s in it for you?

• Work hours: Monday to Thursday, 12 to 16 hours per week


• Salary: £12.71 per hour


• Friendly and supportive working environment


• Opportunity to gain valuable experience within a thriving business


• Potential for a permanent position as the company continues to grow

• Manage the primary inbox and respond to customer emails in a professional and timely manner


• Confidently handle a variety of customer enquiries via email, including complaints and general queries


• Resolve customer issues and provide effective solutions


• Send copies of rental agreements and supporting documentation to customers


• Guide customers through the process and provide regular updates


• Contact customers regarding outstanding fines or fuel charges


• Forward emails to the appropriate team members when required


• Provide administration and customer service support to the wider team as needed

• Previous experience in a customer service and/or administrative role


• A solutions-focused approach with strong problem-solving skills


• Excellent written and verbal communication skills, particularly skilled in writing emails


• High attention to detail and strong organisational abilities


• Good working knowledge of Microsoft Office applications


• Experience using Gira would be advantageous, but is not essential

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