Customer Service Administrator

Posted: 02/06/26 Recruiter: Hays Business Support Reference: 3117181480 Type: Permanent Salary: Competitive Location: Grangemouth, Stirling Description:
Your new company

You will be joining a well\-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.

Your new role

As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.

Key responsibilities will include:

• Handling inbound calls and emails from customers in a professional and timely manner


• Processing customer orders, updating systems, and maintaining accurate records


• Liaising with internal teams to track order progress and communicate status updates


• Resolving customer queries, complaints, and service issues efficiently


• Supporting general administrative duties such as data entry, reporting, and documentation


• Assisting with scheduling and ensuring service\-level agreements are met

This is a fast\-paced role that requires strong organisational skills and the ability to prioritise workload effectively.

What you'll need to succeed

To be successful in this role, you should have:

• Previous experience in a customer service or administrative position


• Excellent communication skills, both written and verbal


• Strong attention to detail and a high level of accuracy


• The ability to remain calm under pressure and manage multiple tasks simultaneously


• Good IT skills, including experience with Microsoft Office and CRM or transport systems


• A proactive and team\-oriented approach with a willingness to learn

What you'll get in return

In return, you will receive:

• A competitive salary and benefits package


• Opportunities for training and career progression within a growing organisation


• A supportive and friendly team environment


• Exposure to a dynamic and essential industry sector


• Stable, long\-term employment with a respected local employer

This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high\-performing team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up\-to\-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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