Customer Service Administrator

Our client, a global family owned business based in Taplow, is looking for a bright, detail orientated and proactive individual to join their team.

This is a really varied role where you will be at the heart of the operation - dealing with enquiries, liaising with the warehouse and clients, raising orders, putting quotes together and co-ordinating daily shipping consignments.

The role is office based Monday to Friday (8.30am - 5pm) and is offering a competitive salary with generous benefits and an end of year bonus based on company performance.

Due to location, the successful candidate must drive and have their own car.

Duties include

• Answer all incoming telephone calls and deal with arising queries


• Maintain the shared email inbox


• Communicate with the warehouse regarding daily orders


• Communicate with customers and sales personnel to coordinate the despatch and invoice of all customer orders efficiently


• Raise Spare Part Quotations and issue to customers


• Raising daily shipping consignments on our shipping portal


• Maintenance of stock movements, stock returns and quarterly stock checks


• Chase Proforma invoices weekly


• Update and reference the CRM system


• Maintaining and overseeing all customers on monthly consignments

Skills

• Experience in a similar role


• Strong computer skills including Word, Excel and Outlook


• Have strong written and spoken communication skills


• Must work well within a team and be able to multitask


• Remain calm under pressure and prioritise personal workload


• Attention to detail

Benefits

• Pension Scheme


• 25 days holiday + bank holidays


• Private Medical Insurance (after 2 years of service)


• Free onsite parking


• 4x Salary Life Assurance


• Beautiful rural location


• A chance to grow within a global, customer-focused organisation

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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