Customer Sales Assistant (Part Time)

Please Note: Candidate must be 18 or over

Job Summary:

As a Customer Sales Assistant at Tickled Trout Services – BP, you will be the face of our forecourt and convenience store, delivering excellent service to every customer. You'll handle fuel transactions, retail purchases, stock management, and help maintain a clean, safe, and welcoming environment.

Key Responsibilities:

• Greet all customers promptly and professionally.


• Assist customers with purchases, queries, and fuel transactions.


• Handle complaints calmly and effectively, escalating when needed.

• Operate the till efficiently, handling cash and card transactions.


• Upsell promotional items and loyalty schemes when appropriate.


• Ensure accurate pricing and scanning of all products.

• Monitor fuel pumps and ensure safe usage by customers.


• Maintain forecourt cleanliness and safety, including clearing spills and reporting hazards.


• Report issues to the site manager.

• Replenish shelves and fridges to maintain stock levels and presentation standards.


• Rotate stock and check for expired products.


• Clean and tidy the shop floor, backroom, and customer restrooms.

• Follow all safety procedures, especially those related to fuel handling.


• Ensure age\-restricted sales (e.g., tobacco, alcohol) comply with legal guidelines.


• Maintain knowledge of emergency procedures and store security protocols.

• Previous customer service or retail experience preferred but not essential (full training provided).


• Excellent communication and interpersonal skills.


• Basic numeracy and literacy skills.


• Ability to work under pressure in a fast\-paced environment.


• A proactive, flexible approach to work and willingness to work varied shifts (early, late, weekends, holidays).

• Standing for long periods.


• Exposure to outdoor conditions while on the forecourt.


• Shift work, including evenings, weekends, and public holidays.

• Competitive pay


• On\-site training and support


• Staff discounts and incentives


• Opportunities for progression within the company

Pay: Up to £12\.71 per hour

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking

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