Customer Risk and Control Manager
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How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875\. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too. Join our Customer Risk and Assurance team as a Customer Risk \& Control Manager in Leeds Head Office on a 9\-month Fixed Term Contract basis.
How you'll make a difference
You'll be responsible for leading the identification, assessment, and documentation of risks and controls across the business transformation CORE programme, ensuring the Customer Division is operationally ready and aligned to regulatory expectations.
You'll play a key role in shaping robust control design by translating programme requirements into clear, testable control activities that integrate seamlessly with existing frameworks.
Working closely with programme leads, business readiness teams, and senior stakeholders, you'll provide expert challenge and oversight to ensure risks are understood, controlled, and effectively managed throughout the lifecycle of change and into BAU.
You'll also own the approach to readiness assurance, supporting go or no\-go decisions by providing clear, evidence\-based insights on control effectiveness, residual risk, and operational readiness.
What will you bring to the role?
- Proven experience in operational risk and control documentation, design and testing
- Strong understanding of conduct risk, consumer duty, and customer outcome frameworks
- Ability to interpret complex requirements and translate them into structured, actionable risk and control outputs
- Strong knowledge of risk frameworks, control mapping, and alignment to second\-line oversight
- Experience working on change or transformation programmes, with a focus on business or operational readiness
- Excellent stakeholder management skills, with the confidence to challenge and influence at senior levels
- Working knowledge of mortgage and saving products (financial services background).
- A proactive mindset with the ability to identify gaps, manage dependencies, and drive continuous improvement
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme
- Colleague Mortgage and Saver products
- 2 days' volunteering per year
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025\. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose\-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around \- we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best \- to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.
\#LI\-Hybrid
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