Customer Relationship Manager (CRM)

Salary: £33,500 per annum, plus commission

Working Hours: 9\-5, Monday to Friday

Working Pattern: Office\-based, with the option to work from home one day per week

Are you a confident sales professional who enjoys building relationships, spotting commercial opportunities and turning customer conversations into results? Do you thrive on taking ownership of accounts and helping customers find the right solutions? If so, this could be the perfect opportunity for you.

Our Culture

At TC, our culture is built on collaboration, responsibility, authenticity and a commitment to excellence. Our four core values — We aim High, We do it Together, We are Responsible, and We are Authentic — guide how we work, how we treat one another, and how we deliver results.

We believe our success comes from strong teamwork across the business. Every Tribe member plays a part in shaping the customer experience, and we value open communication, shared accountability and mutual support.

Together, we are an enthusiastic, driven and passionate team who enjoy working collaboratively, taking ownership and striving to be the best — individually and as one team.

About the Role

As our Customer Relationship Manager, you’ll take ownership of a portfolio of customer accounts, building trusted relationships, identifying opportunities and helping to deliver profitable sales growth.

Working closely with our Field Sales and Sales Coordinator teams, you’ll ensure customers receive a joined\-up, proactive and professional experience. You’ll get to know your customers, understand their needs and buying patterns, and connect them with the right products, services and support.

This is a hands\-on sales role for someone who is confident speaking with customers, comfortable working towards targets and motivated by turning opportunities into results. Using calls, emails, CRM data, customer insight and campaign activity, you’ll maximise account potential and help keep TC front of mind as the customer’s preferred supplier.

If you’re commercially driven, proactive and passionate about developing strong customer relationships, we’d love to meet you.

What You’ll Be Doing

• Managing and growing a portfolio of customer accounts across your territory.


• Building trusted relationships and developing a strong understanding of each customer’s needs, buying patterns and growth potential.


• Driving sales across nominated, growth and development accounts while working towards agreed revenue, margin and activity targets.


• Proactively contacting customers and prospects through calls, emails and targeted campaigns.


• Identifying opportunities to cross\-sell, upsell and introduce customers to TC’s wider range of products, services and group capabilities.


• Canvassing prospective customers and following up on enquiries, quotations, leads and lapsed accounts.


• Working closely with Field Sales and Sales Coordinators to support account plans, coordinate customer activity and arrange site visits where required.


• Maximising the value of every customer interaction by recommending the right solutions at the right time.


• Maintaining accurate and commercially useful CRM records, including customer activity, feedback, opportunities, outcomes and next steps.


• Using CRM data, customer insight and market knowledge to prioritise activity and support customer\-specific growth plans.


• Monitoring customer buying trends, account performance and competitor activity, sharing relevant insight with the wider Sales team.


• Responding to customer queries and escalations professionally, working with colleagues to resolve issues quickly and protect the customer relationship.


• Contributing positively to team meetings, sales reviews, training and wider business initiatives.

What Success Looks Like

In this role, success means customers see you as a trusted partner, opportunities are identified and progressed, and your accounts deliver sustainable, profitable growth.

You’ll build strong relationships across your territory, consistently achieve agreed sales and activity targets, and maintain a healthy pipeline of new and developing opportunities.

You’ll also keep CRM records accurate and commercially valuable, helping Field Sales, Sales Coordinators and wider teams work together to deliver an excellent customer experience.

What We’re Looking For

We’re looking for a proactive and commercially minded sales professional who is ready to take ownership of customer relationships, manage a portfolio of accounts and contribute directly to business growth. You’ll bring:

• Previous sales experience, ideally within internal sales, field sales, account management, customer relationship management or business development.


• Confidence communicating with customers at different levels by phone and email.


• The ability to build rapport, ask effective questions and influence positive outcomes.


• A target\-driven mindset with strong commercial awareness and a genuine motivation to achieve results.


• Experience identifying sales opportunities and developing existing or prospective customer accounts.


• Strong organisational skills and the ability to manage multiple accounts, activities and priorities.


• Confidence using CRM systems, customer data and sales insight to identify opportunities and plan activity.


• A proactive, resilient and solutions\-focused approach.


• Strong follow\-up skills and the ability to maintain momentum across a busy sales pipeline.


• A collaborative attitude and the confidence to work closely with colleagues across different teams.


• The ability to work independently, use initiative and take responsibility for delivering results.


• A genuine passion for building customer relationships and delivering excellent service.

Why You’ll Love Working With Us

At TC, you’ll be part of a team where your contribution matters, your ideas are heard and your development is encouraged. You’ll have the opportunity to build valuable customer relationships, develop your commercial skills and play a direct role in delivering sustainable business growth.

You’ll work closely with colleagues across the business, combining your knowledge and experience to create a consistent, high\-quality customer journey.

Benefits include:

• Competitive salary


• Commission structure


• 25 days’ annual leave


• Your birthday off


• Private medical insurance


• Company pension


• Opportunities to learn, develop and progress

If you’re an ambitious sales professional who enjoys building relationships, developing accounts and turning customer conversations into commercial opportunities, we’d love to hear from you.

Apply now and start your next chapter with TC.

Job Types: Full\-time, Permanent

Pay: Up to £33,500\.00 per year

Ability to commute/relocate:

• Bristol BS32 4RX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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