Customer/Practice Project Manager

Your future, as a Project Managerat mydentist

You’ll be joining our Tech and Transformation team within our office called Support Centre, which is in Greater Manchester (M26 1GG).

• The role is permanent and full time


• Hybrid working arrangements


• Supportive and experienced team


• You will benefit from free onsite parking and Kearsley train station is just a short walk away


• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

Your future, your benefits

• Salary up to £50,000 per year


• Holidays rising to 30 days per year with service (plus bank holidays)


• Annual Support Centre bonus scheme


• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions


• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains \- simple and easy to access making it possible to save hundreds of pounds a year


• Recognition schemes including Support Centre Heroes and service awards

As Project Manager, you’ll be:

• Managing and coordinating a variety of customer and practice projects to increase the adoption of digital technologies to increase customer self service and optimise practice operations.


• Ensuring the benefits are realised through the increase of online self service, in practice self service, AI and automation and use of data insights to drive business growth.


• Working with the programme governance team to ensure accurate risk, assumptions, issues and dependencies are tracked, maintained and valuated where required .


• Ensure the projects have detailed business cases with known costs and benefits


• Provide strong cost management and financial control of all risks, issues and measuring plans vs actual and a forecast.


• You will need 3\+ years working in projects/programme management, ideally in a health care, retail or multisite environment

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!

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