Customer Order Expeditor
Role: Customer Order Expeditor
Location: Knutsford, Parkgate Industrial Estate
Working Hours: Mon\-Fri, 8:30am till 5pm. 40 hours per week (Office Based)
We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family\-owned valve manufacturer in the UK.
About Us
With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high\-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast\-moving company looking for talented individuals to join our team and deliver our strategic objectives.
What You’ll Be Doing
- Ensuring customers have an up\-to\-date status for their order regularly
- Responding to customer e\-mails / phone calls in a timely manner of 24 hours or less
- Reviewing order status and ensuring timely picks to meet on time delivery
- Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date.
- Liaising with Customer Inspectors
- Facilitating schedule of orders and resolving issues
- Providing updates to third party inspectors on open Inspection
- Customer\-focussed
- Have a pro\-active approach to your work and be able to use your own initiative, driving orders through the system.
- Clear and professional communication skills
- Will need to be passionate about your role and provide excellent customer service and on\-time delivery.
- Experience in a manufacturing/production environment would be an advantage, although not essential.
- Be able to stay calm when dealing with customer complaints in challenging situations
- Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
- Have the ability to multitask and manage your own time.
- Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
- Reliability and a detail\-oriented approach.
- Be a pro\-active team player with a positive attitude and willingness to learn.
- Have good numeracy, literacy and communication skills.
- A competitive salary between £28\-£30k depending on experiance
- Access to an Employee Assistance Programme, offering free and confidential support.
- A company pension scheme to help you plan for the future.
- Medical cash plan benefits, covering essential healthcare costs such as dental treatment, check\-ups, optical care, physiotherapy, and more.
- Training opportunities to support your career development.
- Long service awards, recognising your continued commitment.
- Increased annual leave based on length of service.
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