Customer Operations Coordinator - Freelance

Job description

You will join a dynamic and fast paced manufacturing environment based in Herentals, where ownership, accuracy and the ability to prioritize are key to success. As a Customer Operations Coordinator, you will play a central role in ensuring smooth communication and coordination between customers, logistics partners and internal departments such as production, planning and sales.

Key Responsibilities

• Act as a daily point of contact for customers, internal departments and logistics partners


• Process customer orders accurately in SAP


• Monitor and follow up deliveries, collections and transportation activities


• Ensure the correct administrative processing of orders and shipping documentation


• Coordinate with transport companies regarding deliveries, documentation and timelines


• Handle customer complaints, issues and deviations in a professional and transparent manner


• Align customer orders with production, planning and sales teams


• Provide administrative support related to invoicing and credit notes


• Contribute to the smooth flow of customer service and logistics operations


• Maintain accurate records and ensure data quality within the system

Requirements

We are looking for a proactive and well organized professional who enjoys working in an operational environment and can easily switch between different priorities.

Requirements

• Bachelor's degree or equivalent through experience


• Experience in customer service, order management, logistics coordination or supply chain support is a strong asset


• Customer oriented mindset with strong problem solving skills


• Excellent organizational skills and strong attention to detail


• Professional communication skills in Dutch, French and English, both written and spoken


• Good knowledge of Microsoft Office applications


• Experience with SAP is mandatory


• Ability to work under pressure and manage priorities during busy periods


• Team player with a hands on mentality and a strong sense of ownership


• Flexible, adaptable and open to change


• Strong administrative and coordination skills

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