Customer Onboarding Manager (French-speaking)
<h2><strong>About ROLLER</strong></h2>
<p>ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!</p>
<p>At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!</p>
<p> </p>
<h2><strong>About the Role</strong></h2>
<p>We are seeking a <strong>Fluent French-speaking</strong> <strong>Customer Onboarding Manager</strong> to join our Customer Experience team!</p>
<p>You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.</p>
<p>The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.</p>
<p> </p>
<h3><strong>What You'll Do</strong></h3>
<ul>
<li>Own the successful onboarding of new customers across EMEA, with a focus on France</li>
<li>Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard</li>
<li>Become an expert in our product and apply a hands-on approach to platform configuration and implementation</li>
<li>Gather requirements and configure customer accounts to meet their needs</li>
<li>Consult with customers on how best to use our platform for their business</li>
<li>Develop strong customer relationships that promote retention and loyalty</li>
<li>Work cross-functionally to ensure our customers have an incredible experience</li>
<li>Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers<br><br></li>
</ul>
<h3><strong>About You</strong></h3>
<ul>
<li>You have <strong>at least 3 years of experience</strong> in onboarding or project management, ideally within a SaaS or technology-driven environment.</li>
<li>Must be a C1 fluent French speaker.</li>
<li>Experience in the <strong>leisure and attractions</strong> industry is a plus.</li>
<li>You’re <strong>tech-savvy</strong> and quick to learn new systems.</li>
<li>Your <strong>time and resource management skills</strong>, combined with a sharp attention to detail, set you up for success.</li>
<li>You’re genuine, grounded, and value authentic interactions.</li>
<li>You’re <strong>self-motivated</strong> and thrive in an autonomous work environment.</li>
<li>You know how to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks.</li>
<li>You’re comfortable in fast-paced, evolving environments and adapt quickly to change.</li>
<li>You bring a <strong>process-driven mindset</strong> with a focus on efficiency, scalability, and continuous improvement.<br><br></li>
</ul>
<h3><strong>Perks!</strong></h3>
<ul>
<li>Attractive compensation package and benefits.</li>
<li>You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our<a href="https://www.capterra.com/p/164715/ROLLER/reviews/"> Capterra</a> and<a href="https://www.g2.com/products/roller-software/reviews#reviews"> G2</a> reviews.</li>
<li>Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.</li>
<li>Individual learning and development budget plus genuine career growth opportunities as we continue to expand!</li>
</ul>
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