Customer Onboarding Engineer | Implementation Specialist - EMEA

Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end\-to\-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30\+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.


• We believe that only great teams build great products — and that includes our customers.


• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to *Be a Source of a Good Life* — for our customers, our team, and the broader community.

Who are we looking for?

We seek a technically\-minded specialist for the full client onboarding lifecycle in the EMEA region, with special focus on the UK\&I markets. This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background.

We want you if you have this hands\-on technical knowledge and want a customer\-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch.

What will you do?

• Project Management: Lead client implementation projects from kickoff to go\-live, managing plans, timelines, and deliverables.


• Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution.


• Client Training \& Onboarding: Train all levels of client staff to effectively use the newly configured system.


• Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation.


• Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines.


• Customer Success \& Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross\-sell opportunities.


• Product Feedback: Collect and channel client feedback to Product and Engineering teams.


• Documentation: Create client\-specific documentation for all configurations.

Who are we looking for?

• English: Business\-level fluency.


• Location: Based in Porto, Portugal, or Manchester/London in the UK. Remote friendly culture with a few days/month at the office.


• Travel: Availability for regular international travel.


• Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.


• Implementation Experience: Proven B2B SaaS experience in a customer\-facing role (Implementation, Onboarding, Project Management).


• Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.


• Communicator \& Educator: Natural ability to teach and communicate complex technical concepts.


• Project Management: Strong organizational, time management, and problem\-solving skills.


• Proactive \& Self\-Starting: A strong work ethic and ability to manage projects independently.


• Analytical Mindset: Ability to map complex client requirements to our solution's capabilities.


• Team Player: Collaborative, with a desire to "keep learning" and share knowledge

What do we offer?

• A challenging, high\-growth environment in an agile, global company.


• A flexible\-remote working culture.


• Competitive compensation with performance\-oriented bonuses, SPIFFs, and incentives.


• Excellent bonus structure tied to delivery quality and KPIs.


• Monthly perks and a training budget for professional development.


• Flexible working hours.


• Regular training, coaching, and team events.

*At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.*

*Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.*

*"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.*

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