Customer Officer

At GPC Ireland, we offer you not just a job, but a mission to shape the future around energy together. Determined to deliver revolutionary, sustainable energy solutions, we offer an environment where you pursue passions, develop talents, and make an impact every day. Join our Power Tribe, where your vision is valued, your input is respected, and your growth is encouraged. Discover how you can make a difference; your future starts here at GPC Ireland, where we work together to create a more sustainable world.

We are currently seeking a highly organized and detail\-oriented customer officer to join our team. This role involves a diverse range of responsibilities, including order processing, customer service, and ensuring accurate shipment of goods.

Key Responsibilities:

Order Processing

• Efficiently process incoming orders and ensure accurate administrative handling.


• Enter orders into ERP system, assign correct stock, and confirm accurate delivery dates to customers.


• Prepare advance invoices.


• Prepare warehouse shipments to fulfill orders and notify customers accordingly.


• Maintain order status and communicate with customers regarding deliveries.


• Handle return orders according to established procedures.


• Proactively communicate with customers regarding pending shipments due to credit shortages, before escalation to credit control.


• Track and follow up on warranty claims, liaising with customers and suppliers.

• Serve as the primary point of contact for customer inquiries regarding orders, billing, and general information.


• Handle customer requests and issues in a professional and friendly manner.


• Conduct outbound calls to customers for first deliveries or to provide additional information about featured products.

• Archive relevant documents according to established procedures.


• Administer warranties, returns, and RMA processes.

• Ensure accurate shipment of goods by coordinating with the warehouse team.


• Verify shipping details to guarantee timely and correct delivery to customers.


• Organize shipping with logistic partners.

• Collaborate effectively with other departments, such as sales to optimize workflow.


• Assist in resolving administrative challenges as they arise.


• Contribute ideas for process and flow improvements.

• Bachelor's degree or equivalent experience in business administration or related field.


• Previous experience in administrative and customer service roles preferred.


• Proficiency in ERP system Business Central is a plus.


• Excellent communication skills, both written and verbal.


• Strong organizational and multitasking abilities.


• Proactive problem\-solving skills and attention to detail.


• Ability to work effectively both independently and as part of a team.

Work Location: In person

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