Customer & Markets Insight Manager

Closing date for applications: 21/06/2026

Location Manchester, United Kingdom

Job typePermanent \| Contract typeFull Time

Remote / On\-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day\-to\-day responsibilities. Check the job description for full details.

\#R\-00279053

Job description
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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer \& Markets Insight Manager

• If you’re a strategic thinker with a passion for insight, this could be your ideal role


• You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories


• Joining a forward\-thinking and influential team, you can expect great visibility for you and your work

As a Customer \& Markets Insight Manager, you’ll sit within the product organisation, translating customer and market insight into actionable inputs that shape product strategy and proposition development. Your work will ensure customer insight directly informs product decisions and drives customer\-led growth.

Day to day, you’ll be:

• Delivering multi\-source actionable insight


• Synthesising customer, behavioural and market insight to inform product priorities and roadmap decisions


• Identifying growth opportunities through customer needs, behaviours and unmet demand


• Shaping and challenging product problem statements using customer insight and behavioural understanding


• Engaging with external practitioners to make sure we remain up to date with the latest techniques

We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you’ll need:

• Experience applying customer and behavioural insight within product, digital or proposition development environments


• Ability to link insight to measurable customer and business outcomes


• An understanding of external regulations and their impact on the customer and marketing strategy


• Excellent communication skills, both verbally and in writing


• Strong influencing skills and the ability to build strong relationships with colleagues at all levels


• The ability to deliver multiple projects on time and in budget

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

80% Base pay This is the part your your pay package that you take home every month.

10% Pension funding 10% of your salary goes towards your pension every month.

10% Benefit funding 10% of your salary goes towards a range of benefits you can choose from.

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Spinningfields hub
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Spinningfields is Manchester’s leading leisure, retail, and business district and home to some of the most incredible architecture, restaurants, flagship stores, and bars the city has to offer.

Key facts:

• Space for 1,345 colleagues from various teams across the bank


• Our outdoor roof terrace has panoramic views of the city


• Opened in 2023

This listing is from indeed. View original listing ↗