Customer/Logistics Administrator

Customer/Logistics Administrator

The role of Customer/Logistics Administrator:

• Handle incoming customer calls and email enquiries in a professional and timely manner


• Resolve customer queries efficiently or escalate to the appropriate internal team


• Log, track, and follow up on customer issues through to resolution


• Maintain accurate and up\-to\-date customer and job records


• Support daily operational activities including bookings, collections, and deliveries


• Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow


• Update operational trackers, spreadsheets, and internal systems


• Ensure all jobs are processed accurately and in line with company procedures


• Manage shared inboxes and support with day\-to\-day administrative tasks


• Maintain accurate records and assist with reporting where required


• Support compliance activities, record keeping, and general office administration

• Strong communication skills, both written and verbal


• Confident in using Microsoft Office, particularly Outlook and Excel


• Excellent organisational skills with high attention to detail


• Ability to prioritise workload, multitask, and perform under pressure


• Professional and customer\-focused attitude

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