Customer / Logistics Administrator

Posted: 04/06/26 Recruiter: Hays Reference: 3117559592 Type: Permanent Salary: £27,000 Annual Location: Shrewsbury, Shropshire Description: Customer/Logistics Administrator Standard hours: 10:00am \- 6:00pm
Your new company

We are currently recruiting for a Customer Service \& Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast\-paced role requiring strong organisational skills, attention to detail, and a customer\-focused approach.

Your new role

As a Customer Services/Logistics Administrator your role would involve:

• Customer Service.


• Handle incoming customer calls and email enquiries in a professional and timely manner.


• Resolve customer queries efficiently or escalate to the appropriate internal team.


• Log, track, and follow up on customer issues through to resolution.


• Maintain accurate and up\-to\-date customer and job records.


• Operations Support.


• Support daily operational activities including bookings, collections, and deliveries.


• Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow.


• Update operational trackers, spreadsheets, and internal systems.


• Ensure all jobs are processed accurately and in line with company procedures.


• Administration.


• Manage shared inboxes and support with day\-to\-day administrative tasks.


• Maintain accurate records and assist with reporting where required.


• Support compliance activities, record keeping, and general office administration.

• Strong communication skills, both written and verbal.


• Confident in using Microsoft Office, particularly Outlook and Excel.


• Excellent organisational skills with high attention to detail.


• Ability to prioritise workload, multitask, and perform under pressure.


• Professional and customer\-focused attitude.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up\-to\-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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