Customer Care Specialist (hiring for Portugal, Spain, and Italy markets)

About Barkyn
================

Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we’re building a brand that’s redefining how dogs (and soon more) live healthier, longer lives. Backed by top\-tier investors and loved by tens of thousands of customers, we’re scaling fast and thinking bigger than ever.

Your Role
=============

We’re looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long\-term relationships with them.

Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer’s eyes.

We’re looking for a communicative and empathetic person who genuinely loves dogs. You don’t need to be an expert in dog nutrition today — we’ll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.

What You’ll Do
==================

• Communicate with customers daily via phone, email, chat, and social media


• Present our offer to potential customers considering meals for their dogs


• Manage customer accounts and support changes to orders and plans


• Make independent decisions to solve customer issues efficiently


• Proactively suggest ideas to strengthen customer relationships and improve the experience


• Learn about dog health and nutrition to become a specialist in the field

Mandatory
-------------

• 1–3 years of experience in Customer Support within a consumer brand (subscription or e\-commerce experience is preferred)


• Native\-level written and spoken proficiency in Portuguese (Portugal), Spanish (Spain), or Italian


• Fluent in English


• Genuine love for dogs and curiosity about dog\-related topics


• Comfortable working with CX systems and support tools


• Strong problem\-solving mindset, organized, and empathetic

• Experience in DTC food, pet, or health categories


• Native\-level proficiency in more than one of the referenced languages


• Has a dog

• Healthcare


• Hybrid work model (office in Oporto, Portugal)


• Learning \& development budget


• Discount on Barkyn plans


• Birthday day off


• Dog\-friendly office

Este anúncio é de indeed. Ver anúncio original ↗