via indeed · 26 de junho de 2026 ·há 1 dia

Customer Care Representative

Boston Scientific
Lisboa
Mais 1132 vagas em Lisboa.
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Location: based in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office \+ 2 days/week working from home).

In this role, you will be responsible for:

  • Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.

  • Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.

  • Management of backorders and customer returns.

  • Issuing and checking invoices in electronic format with possible resolution of anomalies.

  • Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.

  • Complaints management.

What we are looking for in you:
  • Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.

  • Native Portuguese level is required.

  • Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.

  • Fluent knowledge and use of SAP required (ideally SAP 4/HANA); use of EDI (electronic data interchange) preferred.

  • Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).

  • Aptitude for using advanced IT tools.

  • Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.

  • Aptitude for teamwork.

  • Ability to withstand stress.

  • Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer to you:
  • Permanent contract, with attractive salary and benefit package

  • Hybrid working schedule.

  • Working within an international, proactive and innovative environment.

  • Upskilling in a challenging but healthy competition atmosphere.

  • Mentoring and a company investing in the professional and personal development of its people.

  • Company with a purposeful mission.

*We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.*

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