Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker - Fixed Term Contract: August – December 2026

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as a Customer Care Onboarding Specialist (NL & DE) to guide Dutch customers through a seamless account opening experience and play a key role in Qonto's expansion into the Netherlands. You will report to Francesca De Zotti, Team Leader for the Dutch and Belgian onboarding team.
Fixed-term contract: August – December 2026.
➡️ What you'll do
Guide Dutch customers through onboarding: Provide sharp, responsive technical support via email and phone — account opening, documentation, validation. You're the first Qonto experience for customers in the Netherlands.
Relay customer feedback to Product and Ops: Gather and structure what customers tell you, flag recurring pain points, and contribute directly to product improvements.
Build and improve internal processes: Update FAQs, dashboards, and macros. Share structured feedback with Ops and Product teams to make the onboarding flow smoother.
Spot anomalies and take ownership: Identify issues before they escalate, develop new problem-solving approaches, and keep your team informed.
➡️ What we're looking for
Up to one year in customer support or a client-facing role: You've handled real customer interactions — not just theoretical training. Onboarding or account setup experience is a plus.
Customer-centric communication: You show empathy, adapt your tone to each customer, and write clearly and professionally in every interaction.
Detail-oriented and organised: You multitask across cases, keep track of open items, and don't let things fall through the cracks.
Languages: Native or near-native Dutch & Flemish, fluent in English.
➡️ What we can offer you
A front-row seat to Qonto's Dutch market expansion: You'll be part of the team building Qonto's presence in the Netherlands — your work directly shapes how Dutch customers perceive Qonto from day one.
Real responsibilities from the start: A hands-on culture where you make decisions, own your cases, and contribute to process improvements — not just follow scripts.
A team built on cooperation and growth: Small, close-knit team where everyone has a seat at the table and continuous improvement is the daily standard.
Tools: Zendesk for support, Notion for knowledge management, and access to AI tools to work faster and smarter.
➡️ Your future manager
Your manager will be Francesca De Zotti, Team Leader for Qonto's Dutch and Belgian onboarding team.
Her path? Francesca joined Qonto in May 2021 after managing roles at fast-scaling companies, including French tech company Meero. She's built and led the Dutch and Belgian onboarding team from within.
What does she bring to the team? Deep experience in team management and a passion for market-specific customer service. Her team runs on cooperation, communication, and growth — everyone has a voice and real ownership over their work.

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