Customer Care Manager
Livingston
Full-time
This listing is from Indeed
Job Overview
We are seeking an energetic and detail\-oriented Customer Care Manager to lead our customer service team with passion and purpose. In this pivotal role, you will oversee daily operations of the customer care department, ensuring exceptional service delivery across multiple channels. Your leadership will inspire a team to exceed customer expectations, foster positive relationships, and continuously improve service standards. If you thrive in a dynamic environment and are committed to delivering outstanding customer experiences, this is your opportunity to make a meaningful impact.
Duties
- Develop and implement customer service strategies that enhance satisfaction, loyalty, and operational efficiency
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer feedback to drive continuous improvement
- Coordinate multilingual support efforts to serve a global customer base effectively, with proficiency in English and Spanish preferred
- Analyze customer interactions and feedback to identify trends, issues, and opportunities for process enhancements
- Collaborate with cross\-functional teams including sales, technical support, and product management to resolve complex customer inquiries
- Conduct regular training sessions to strengthen communication skills, product knowledge, and cultural competence within the team
- Strong leadership skills with the ability to motivate and supervise diverse teams effectively
- Excellent communication skills in English;
- Demonstrated analysis skills to interpret data and develop actionable insights for service improvements
- Experience supervising staff, managing workflows, and implementing quality assurance measures
- Ability to adapt quickly to changing priorities while maintaining high standards of service delivery
Pay: £38,800\.00 per year
Benefits:
- On\-site parking
This listing is from Indeed. View original listing ↗