via indeed · 25 May 2026 ·12 days ago

Customer Business Hub Manager

Cobalt Housing
Liverpool Full-time
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We’re looking for a Customer Business Hub Manager to play a central role in delivering our ambitious customer strategy. This is a pivotal leadership position, driving service excellence, operational consistency, and a culture where every interaction reflects our *People First* value.

You will lead with insight, innovation, and a commitment to getting things right the first time. By championing a ‘first\-time resolution’ approach, you’ll ensure customer queries are handled swiftly accurately, and with genuine care, while enabling seamless referrals to specialist teams when needed.

This role is also essential to maintaining high operational standards across the Customer Directorate. You’ll ensure that all transactional and administrative processes are delivered with compliance, and consistency.

Please review the full Recruitment Pack, available to download below.

Cobalt Housing is a registered housing association based in North Liverpool. We manage and maintain around 6,000 affordable homes in Fazakerley and Sparrow Hall, Croxteth and Norris Green.

We carry out a wide range of economic, neighbourhood and community regeneration activities and believe that, by providing quality places to live and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Cobalt Housing

199 Lower House Lane

Liverpool

L11 2SF

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