Customer Account & Operations Coordinator

About Us

We are a growing co\-packaging company with a friendly, supportive team, delivering high\-quality products for our customers. Due to continued growth, we’re excited to introduce this brand\-new role, giving you the opportunity to play a key part in supporting our customer accounts and improving how we work across the business.

Job Overview

As our Customer Account \& Operations Coordinator, you’ll be a key part of the team, helping to keep both our customer accounts and day\-to\-day production operations running smoothly. Working closely with our Account Managers, you’ll support everything from documentation and communication with the customer to ensuring processes are followed accurately.

This is a varied role where you’ll also support the wider operation, including the factory and warehouse, giving you great exposure across the business. If you enjoy being organised, staying busy, and playing an important role within a supportive team, this could be the perfect fit.

Duties

Account Support

• Support Account Managers with the day\-to\-day coordination of customer accounts


• Process and manage all customer documentation, such as delivery notes, collections, and disposals


• Maintain accurate and well\-organised filing systems


• Assist with sample shipments and customer\-related admin

Operations Support

• Prepare and issue pick lists


• Support label approvals and product specifications


• Assist with stock takes, reject disposals and support with audit processes


• Ensure all paperwork is accurate and available for Factory and Warehouse use


• Scheduling Deliveries/Collections


• Monitor Operations Inbox

The above list is not exhaustive, and you will be required to carry out additional / alternative administrative duties to meet the needs of the business.

Requirements

• Proven experience in an administrative role


• Confident using Excel and other Microsoft Office applications


• Excellent communication skills, both written and verbal, with the ability to engage effectively with customers and colleagues.


• Organised, proactive, and capable of managing multiple priorities efficiently.


• Confident and professional telephone manner


• Able to work on own initiative and as part of a team

Desirable:

• Experience supporting customer accounts or account management


• Background in manufacturing, production, or co\-packing environments

Why Join Us?

• Be part of a friendly, supportive team


• Join a growing company with a newly created role


• Gain exposure across multiple areas of the business


• Standard hours are 9:00 am – 3:00 pm, however some flexibility can be considered for the right candidate

Job Types: Part\-time, Permanent

Pay: £13\.50 per hour

Benefits:

• Canteen


• Company pension


• Free parking


• On\-site parking

Application question(s):

• This role does not involve financial accounts, please confirm you are aware of this before applying?

Experience:

• administration: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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