Customer Account Executive

Customer Account Executive

• Location: Northampton


• Job Type: Full-time


• Working Arrangement: Hybrid

Join a growing logistics and fulfilment business as a Customer Account Executive. This role is perfect for someone with experience in customer service, account coordination, logistics or fulfilment who enjoys building client relationships and delivering exceptional service.

Day-to-day of the role:

• Act as the primary point of contact for client accounts via telephone and email.


• Manage day-to-day operational enquiries, ensuring prompt and professional resolution.


• Process customer orders and oversee related communications with both clients and internal teams.


• Maintain accurate records and update client enquiries through internal systems in line with agreed service standards.


• Collaborate with warehouse, operations, and commercial teams to support the smooth delivery of services.


• Monitor and manage client requests, ensuring deadlines and service level commitments are met.


• Assist with account administration, including service billing and reporting activities.


• Build strong working relationships with customers and internal stakeholders to support long-term client satisfaction.

Required Skills & Qualifications:

• Previous experience within logistics, fulfilment, supply chain, customer operations, or a similar environment.


• Strong customer service and relationship management skills.


• Experience working to deadlines and service level agreements (SLAs).


• Good commercial awareness and confidence handling billing or administrative processes.


• Strong MS Office skills, particularly Excel and Outlook.


• Excellent organisational skills and the ability to manage multiple priorities effectively.


• High attention to detail and accuracy.


• Strong written and verbal communication skills.


• A collaborative and proactive approach to teamwork.

Benefits:

• Competitive salary and performance-related bonus opportunity.


• Hybrid working arrangements available following successful completion of probation.


• Company pension scheme and life assurance.


• Health and wellbeing benefits package.


• Employee discounts and reward programme.


• Generous holiday allowance with the opportunity to increase entitlement through length of service.


• Holiday buy/sell scheme.


• Ongoing training, development, and career progression opportunities.


• Supportive team environment within a growing business.

Apply Now

If you are looking to develop your career within a fast-paced and customer-focused logistics environment, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.

This listing is from Reed. View original listing ↗