CSSC Back Office Engineer
Are you passionate about combining technical knowledge with outstanding customer service to deliver the right water solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Back Office Engineer in Aftermarket, you will be providing technical quotations, product sizing guidance, and application support across HVAC, booster, and cooling systems — helping customers find the right Grundfos solutions before, during, and after every transaction.
What you will be doing
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As a key part of the Customer Sales \& Service Centre (CSSC) team in Aftermarket you'll create impact by Delivering accurate, timely technical support that strengthens customer relationships and drives aftermarket sales growth..
Your main responsibilities include:
- Review customer enquiries, RFQ for spare parts, retrofit solutions and service requirements.
- Prepare accurate techno\-commercial quotations in alignment with Grundfos standards and customer requirements.
- Prepare complex quotations after assessing site installations requirements and limitations while suggesting replacement
- Register all customer interactions, opportunities, and master data accurately in SAP and the global CRM tool
- Collaborate with aftermarket sales teams, Service \& solutions, and engineering to resolve technical cases and nurture sales opportunities
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Above all, you are a technically curious professional with strong communication skills, a service\-oriented mindset, and the ability to take ownership of assignments while collaborating effectively with internal and external stakeholders. We would also imagine that you have:
- Bachelor's or Master's degree in Engineering or a related technical field (or equivalent work experience, 0\-3 years)
- Fundamental knowledge of pump systems, HVAC systems, booster systems, or cooling cycles
- Proficiency in MS Office (especially Excel and PowerPoint), SAP, and CRM tools
- Strong written and verbal communication skills in English
- Experience handling technical quotations or working in a customer service/back office engineering environment
- Ability to interpret type keys and differentiate pumps, spare parts, kits, and motors
- Familiarity with aftermarket sales processes and external stakeholder collaboration
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well\-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on\-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
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