CRM Campaign Manager / Content Manager

Job Description – CRM Content Manager

Content Manager \- Dynamics 365 Customer Insights

Contract \| Remote \| UK Public Sector Project

Overview

At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys.

The platform is now live, with email campaign capabilities currently being tested and refined in a controlled/UAT environment as part of the initial rollout and warm\-up phase.

We are looking for an experienced CRM Content Manager (Contractor) to support both campaign execution and the ongoing stabilisation of the email marketing capability, helping the client establish a scalable and effective approach from the outset.

Who We’re Looking For

• Strong background in email marketing campaign management


• Hands\-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers)


• Solid HTML/CSS email build skills


• Experience delivering campaigns in structured or regulated environments


• Comfortable working in environments where capability is still being proven and refined


• Able to provide practical guidance and support, not just execution


• Strong stakeholder communication skills, particularly within public sector settings

• Supporting testing and refinement of email campaigns in a UAT/test environment


• Building and iterating segments, journeys and triggered communications


• Designing and developing responsive email templates (HTML/CSS)


• Supporting initial campaign rollout and warm\-up activity, including:

• Managing campaign execution as capability moves toward business\-as\-usual


• Helping define and embed best practice for campaign delivery, including governance and structure


• Supporting the creation of reusable campaign assets and content libraries


• Working closely with Ceox and client stakeholders across delivery and testing phases


• Providing advice and guidance to the client, where internal CRM/content capability is still developing

We are specifically looking for someone who:

• Is comfortable working in a recently deployed, still\-maturing environment


• Can support testing, iteration and improvement, not just steady\-state delivery


• Is pragmatic and solutions\-focused, able to work through early\-stage challenges


• Is willing to share knowledge and add value beyond a narrow remit


• Can operate effectively within public sector processes and governance

• Experience with Dynamics 365 Customer Voice


• Previous UK Public Sector experience


• Experience supporting early\-stage campaign rollout or platform adoption, including email warm\-up activities

• Contract Type: Freelance / Full\-time Short\-term Contract \- outside IR35


• Location: Remote (UK\-based candidates preferred)


• Start Date: ASAP


• Clearance: Candidates must be eligible to work with UK Government departments / BPSS.

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