Contracts and Scheduling Executive

Contracts \& Scheduling Executive

*Customer Care \| Service, Calibration and Engineer Co\-ordination*

• Build relationships. Solve problems. Make a difference

If you thrive on helping people, bringing order to a busy schedule and seeing a job through from first conversation to successful delivery, you’ll feel at home in our Customer Care team. In this pivotal role, you’ll renew service contracts, prepare quotations, co\-ordinate engineer visits and keep customers confidently informed at every stage.

No two days will be the same. You’ll bring together customer priorities, engineer availability, travel plans and commercial opportunities—using your judgement, initiative and communication skills to make things happen. Along the way, you’ll build trusted relationships, help grow recurring revenue and play a visible part in delivering the service Optimax is known for.

• What you’ll be doing

· Build lasting customer relationships while winning new service and calibration business and securing contract renewals.

· Create clear, accurate quotations and renewal information, then keep opportunities moving through to a positive outcome.

· Be the friendly, dependable point of contact customers can turn to by phone, email, video call or in person.

· Shape efficient engineer schedules by balancing skills, location, availability, travel and customer needs.

· Work closely with our field engineers, spotting challenges early and helping find practical solutions.

· Arrange hotels and travel so every engineer has a clear, accurate and cost\-effective plan.

· Listen for opportunities to introduce services that will genuinely add value for new and existing customers.

· Co\-ordinate annual service and calibration visits, new equipment installations and technical enquiries.

· Keep records accurate and administration running smoothly, helping the wider team stay one step ahead.

· Use targets and KPIs to celebrate progress, identify opportunities and keep improving.

· Give visiting customers a warm, professional welcome and represent Optimax with energy and care.

· Be a true Customer Champion—taking ownership, communicating clearly and making every interaction count.

• How you’ll bring our values to life

*Intrinsically Motivated*

You’ll take ownership, think ahead and act with purpose. You’ll care about getting the detail right and look for better ways to support customers and colleagues.

*Let’s Shine Together*

You’ll share information, build confidence and help those around you succeed. By working openly with customers, engineers and colleagues, you’ll make great service a genuine team achievement.

*Always Find a Way*

When plans change, you’ll stay positive, resourceful and focused on the solution. You’ll find a practical route forward without compromising quality or the customer experience.

• Could this be you?

You don’t need to know everything about metrology on day one—we’ll give you the training and support to build your knowledge. What matters most is that you enjoy helping customers, stay calm when priorities compete and take pride in following things through. You’ll be equally comfortable picking up the phone and writing a clear email, combining warmth and professionalism with strong organisation, commercial awareness and attention to detail.

*Essential*

· Excellent interpersonal skills and an engaging, confident telephone manner.

· Strong organisational skills with the ability to manage competing priorities.

· High attention to detail and the ability to work quickly and accurately.

· A proactive, practical approach and willingness to take ownership.

· Clear written and verbal communication skills.

· Confidence using Microsoft Word, Excel and Outlook.

· GCSE English and Mathematics, or equivalent.

*Desirable*

· Experience in customer service, customer operations, telesales or a similar customer\-facing role.

· Experience working to commercial targets or KPIs.

· Experience co\-ordinating field engineers, appointments, logistics or travel.

· A\-levels, a degree or an equivalent vocational qualification.

• Why join Optimax?

· A competitive salary and bonus scheme that recognises your contribution.

· Varied, meaningful work where you can see the difference you make for customers and colleagues.

· Full training and ongoing opportunities to grow your skills, knowledge and career.

· A supportive, collaborative team that welcomes initiative, ideas and fresh thinking.

· The chance to shape customer experience and make a visible contribution to a growing specialist business.

• About Optimax

Optimax is the UK’s leading independent supplier of optical inspection and metrology equipment. We help manufacturers, engineers and quality professionals measure with confidence through expert advice, advanced technology, UKAS\-accredited calibration, servicing and repair.

Our customers include market\-leading engineering businesses, their supply chains and universities across the UK and internationally. We build long\-term partnerships through technical expertise, integrity, responsive support and a commitment to finding the right solution—not simply supplying a product.

Pay: £30,000\.00\-£35,000\.00 per year

Benefits:

• Health \& wellbeing programme


• Private medical insurance

Ability to commute/relocate:

• Market Harborough LE16 7XY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you live within an easy commute to our office LE16 7XY

Experience:

• Appointment scheduling: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Market Harborough LE16 7XY (preferred)

Work Location: In person

This listing is from Indeed. View original listing ↗