Contract Co-ordinator

Job Overview
Due to contract growth we are seeking an experienced Contract Co\-ordinator to join our Service Desk team. The ideal candidate will possess a combination of the skills and experience listed below.

Responsibilities

• Serving as a point of contact for Job related inquiries. This involves interacting with internal teams and external stakeholders.


• Supporting contract delivery. This involves working with the Account Manager to ensure contract particulars are delivered and the CAFM system is updated.


• Reactive WIP process, work with account manager to ensure works closed and processed in a timely manner.


• Escalate issues or discrepancies that may arise during the contract term to the account manager and working with them to propose solutions to ensure service delivery.


• Building Quotes for Reactive and Ad\-Hoc works. Working with technical teams, supply chain and account management to ensure quality and accuracy.


• Reconcile invoices to orders and give 1st level approval for processing.

• Experience in a Service Desk preferably within Facilities Management


• Strong organisational skills and time management skills


• Effective analytical skills


• Polite telephone manner


• Excellent Customer Service Skills


• Working knowledge of MS Office suite

• Strong Background in reactive job management


• Experience with CAFM systems


• Experience with Accounts Payable and Receivable processes

• Competitive salary \- £28,000 per annum


• Annual Leave 33 days (includes 8 Bank Holidays), increasing 1 day annually after 5\-year service.


• Optional Private Health Care Plan


• Employer Contribution Pension


• Enhanced Life Assurance


• EAP and Wellbeing Programmes


• Rotational wellbeing hours


• Opportunities for progression through our Pathway to excellence programme


• Discounted Gym Membership

• Full Time hours


• 08:00\-17:00 and 10:00 \- 1900, Monday to Friday

Pay: £28,000\.00 per year

Benefits:

• Company pension


• Employee mentoring programme


• Gym membership


• Health \& wellbeing programme


• On\-site parking


• Private medical insurance


• Sick pay

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