Conference and Banqueting Supervisor
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un\-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.
We are have an exciting opportunity for an experienced Conference and Banqueting Supervisor to join our Conference and Banqueting Team! The successful candidate must be available to work shifts to include early, late, weekends \& bank holidays.
Job Purpose:
To be responsible for guests needs in respect of all food \& beverage service required in the conference and banqueting department and to maintain standards at all times. To be responsible for the supervision and direction of all food \& beverage colleagues within the conference and banqueting department. To uphold the standards and ethos of the food \& beverage areas. To meet and greet all guests in a courteous and professional manner.
Main Duties and Responsibilities:
- To ensure the licensing laws are adhered to at all times.
- To be responsible for the supervision, training and development of C\&B colleagues.
- To be fully familiar with the Departmental SOP's (Standard Operating Procedures) and Preferred Standards ensuring all colleagues are trained in same.
- To assist the C\&B Manager with stock takes.
- To liase with stores to ensure the timely supply of food and beverage stocks.
- To oversee and assist with room setup for a variety of functions, conferences and meetings.
- To ensure an environment exists which promotes colleague morale \& encourages the team to have pride \& commitment in their area of work.
- To coach the team to maximise sales opportunities in order to meet sales targets. Ensuring that all colleagues are fully conversant on all products and services within the Hotel and are able to upsell at every opportunity.
- To maintain close communication with all members of the management team within the hotel to ensure the smooth \& efficient running of the departments.
- Responsibility for the security of cash within the food \& beverage areas. Subsequently, you should maintain a high level of observation \& never leave cash in an open drawer or on work surfaces.
- To ensure correct use of supplies by implementing, reviewing and amending stock control procedures to ensure the highest level of food and beverage management and stock control.
- To complete all HACCP documentation as required.
- To implement and maintain all company policies \& procedures.
- To ensure all hygiene regulations \& procedures are adhered to at all times.
- To provide support in other areas of the hotel if necessary.
- Ensure all colleagues wear correct uniform, name badge \& preferred pin at all times.
- Responsibility for the day to day maintenance of the department, however where there is a maintenance issue that needs professional attention you must report it.
- To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and escalated if necessary.
- To promote hotel facilities, ensuring all your colleagues are trained to promote sales within the hotel.
- Any other duties as reasonably requested by management.
The Heritage 'Core Values'
Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us
- Think about the guest
- Be Respectful
- Work as one
- Be the Best
- Own it and deliver it
- Discounted rates in other FBD properties
- Health Club membership
- Referral Programme
- Learning and development opportunities
- Employee Assistance Programme
- Meals provided on duty
- Discounts on Home, Travel, Car Insurance with FBD Insurance
- Bike to Work Scheme
- Employee recognition initiatives
- Great Place to Work Certified
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